IN CRISIS SITUATIONS OUR FOCUS IS ON SPEED TO RESOLVE.
A single entry point for all your technical assistance requirements by product line and region.
Technical support personnel skilled in diagnostic and problem solving methodologies.
- All of our help desk personnel are training in formal problem solving techniques.
- With our remote access capabilities we quickly identify the cause of most equipment problems.
An organization geared to rapidly escalate any technical problem to the appropriate level.
- If our help desk can’t find a solution, they will escalate to the next, clearly identified level.
- Our objective, to provide you with at least a temporary solution to your problem within 24 hours.